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Corona - Covid19 - delivery information

Corona Virus Franzose CiPeRe
CoronaVirus/Covid-19 | calendar week 23 - update

Trustworthy customers,

This pandemic will remain a remarkable experience for the rest of our life. Yet, it seems that normal days are getting back slowly and smoothly.

The acceptance freeze for international shipment has finally been lifted for most of the countries with custom duties, yet not all of them. If you have specified request for particular country of destination, feel free to contact us via Email.

Nevertheless, there is a massive delay in handling of orders as well as delivery. During the acceptance freeze of over 10 weeks, there were loads of orders and parcels which were on hold and we are trying to dispatch them as soon as possible. Yet, it is not easy to catch up within couple of days. Besides, parcels will be transported by ocean freight only due to very limited transport capacities.

We, kindly ask for your understanding that such shipments will be subject to considerable delays.

We seize this opportunity to express our big thanks to all of you for having been so patient with us during this period and for your trust.

„Der Franzose"  team say THANK YOU.

Dear customers,

Due to the current restrictions, many of you actually seize the opportunity to repair and maintain your classic car. We are more than ever so amazed to see how much we share our passion for vintage vehicles with you. We are very pleased that you all keep „Der Franzose" as your reliable contact for spare parts in these times.

During the last weeks, some of you have had the unfortunate experience of not receiving the parts ordered from „Der Franzose". In some cases, parcels were returned to us, without any notification. We apologize for the delays and assure you that we are working hard to restore normalcy.
Thank you for your understanding.

The reasons for the delivery delays are yet known: We are working with DHL/ Deutsche Post, among others, who are doing an excellent job. Unfortunately, certain distribution centers are overloaded, which can cause delay for the delivery. In order to increase the safety of their employees, the transport companies have also asked us to kindly stop sending all bulky parcels, which have to be handled manually due to their size. Rest assured that „Der Franzose" will send all these bulky shipments as soon as a certain level of normalcy has been settled and the acceptance freeze is being lifted by the forwarding agencies. 

Thank you for your confidence in these unusual times, which is highly appreciated.  04-11-2020

One of our employee has been infected with the Corona! 04-09-2020

These are the returned parcels of the last two days. Parcels that have not been delivered - for various reasons. 
So, for instance it is not possible for us to provide you much information about which parcels can or cannot be delivered. 
Shipping to overseas is actually not possible

Rücklaufer Post Cipere Franzose CoronaRückläufer Post Corona

Hereby, please consider even longer delivery times and delays in the handling of orders and requests.
Nevertheless, we would like to express our thanks to all our trustworthy customers, who respect this situation and provide us their orders. 
THANK YOU. | 04-07-2020

Dearest customers,

Even in difficult times, we are here to assist you. 

Nevertheless, for safety reasons we would like to reduce contact among our employees and the associated risk of infection in our office. Henceforward, we are switching to reduced working hours in shift operations .

As from now, we are reachable via telephone, daily from
08:00 - 13:00 and from 13:30 - 18:30, hence understaffed. 

Besides, we would like to draw your attention that all bulky parcels are actually not be being forwarded to further distribution centers, specially in Italy, France, Spain and Austria. Those are generally being handled manually and a handling of those parcels are actually not possible. Thus, we would be grateful if you could take this into consideration and avoid as far as possible ordering bulky parts, like any floor panels, exhaust pipes, bumpers and so on. 

Otherwise, they will be stocked at the next parcel center and after a couple of days will be returned back to our office. 
All further parts, which do not exceed a max. size (length, width, height)  of 55cm and a weight of max. 10 KG can still be dispatched without much difficulty.
The maximum package size, allowed at the moment is outer dimension 60x60x60 cm with a maximum weight of 10 kilos.

We thank you for your kind understanding. 

Stay safe and first of all, stay at home!

Ansgar Olberding
Managing director.

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